Home > NetApp > HOWTO: Solve NetApp System Manager 3.0 Issues

HOWTO: Solve NetApp System Manager 3.0 Issues

So you’ve gone ahead and set up a new lab.  Virtual, physical, take your pick, with a NetApp Filer.  You’ve dutifully gone out and gotten the most recent of NetApp On Command System Manager v3.0RC1.  And you’re having some issues getting it working?  Read on!

1) When you install System Manager, you’ll be told you need 64bit Java.  So go and get that FIRST.

2) You’re going to end up needing Adobe Flash 8 or better.  I’ll wait.

3) You’ll then actually install System Manager, and all will go well.

4) You’ll LAUNCH System Manager and connect to your Filer and it’ll launch the actual Filer admin and…..


Big gray box!  But… you’ve done everything right. 


You even have the latest built in browser.  Oh. That’s an issue they say?  Fine, so be it.  Go and install… Chrome, Firefox, whatever you like.

5) You install Google Chrome.  You make it your default browser.

6) You re-launch System Manager and….. it starts in IE.  Weird. 


Click on TOOLS, OPTIONS in the upper right.  You’ve probably never even noticed it before.


Change the BROWSER PATH to that of Chrome: c:\Program Files (x86)\Google\Chrome\Application\chrome.exe


Close all your browsers.

7) Re-launch System Manager.   Watch it start in Chrome, and watch your "gray box" go away.


Categories: NetApp
  1. Ian
    September 2, 2013 at 4:14 PM

    Thank you!

    • September 2, 2013 at 4:53 PM

      Anytime. It was driving me nuts 😉

  2. R.Ross
    October 4, 2013 at 11:33 AM

    You sir, would receive a beverage of an alcoholic nature were you to be standing beside me. I have been going insane trying to resolve this. I didn’t think to utilize a different browser as I thought it was a Flash/java issue as opposed to our good old friends at Microsoft and the wonderful piece of crap that is IE. Cheers!

    • October 5, 2013 at 9:54 AM

      Glad I could help! If I see you at VMworld or something next year, you can make good on your offer, but I won’t hold you to it. More likely YOU needed the drink if you were fighting with it 😉

  3. Mike
    October 31, 2013 at 1:16 PM

    As an alternative, if regulations prevent you from installing 3rd party browsers, turning on compatibility mode while on the NetApp web interface will allow you to see the window in all its glory as well. Closing out of the browser and running it again via the “NetApp” icon will remember compatibility mode while on this page. This worked for me on IE10.

    • October 31, 2013 at 1:17 PM

      Nice, good to know! Thanks.

  4. January 8, 2014 at 4:46 AM

    Thanks for posting this Avram 🙂 This issue was driving me crazy. I settled for Firefox in the end.

    • January 11, 2014 at 3:41 PM

      Anything I can do to help!

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