Home > Dell, OME, Uncategorized > HOWTO: Install Dell SupportAssist v1.2.0 – part of Dell OME Open Manage Essentials v1.2

HOWTO: Install Dell SupportAssist v1.2.0 – part of Dell OME Open Manage Essentials v1.2

In a previous HOWTO (HOWTO: Installing Dell Open Manage Essentials (OME) v1.2 on Windows 2012) I covered the installation of Dell OME v1.2.  This installs other additional components – one of which is Dell SupportAssist v1.2.0, used for sending support requests as a “phone home” to Dell Support with details about any hardware failures it finds. This document covers the simple installation of that product.

1)  The Dell SupportAssist setup will launch:

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Click OK.

2) Click I AGREE when it launches:

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3) Accept the licence agreement, and click NEXT:

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4) On the registration screen, enter the appropriate information for Dell to contact us when an event occurs:

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Click NEXT.

5) On the READY TO INSTALL screen, click INSTALL:

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6) On the INSTALL WIZARD COMPLETE screen, click FINISH.

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7) When you restart the Dell OME login, the SupportAssist screen will pop up.  Click GO TO SETTINGS.

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8) When the SETTINGS window comes up:

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Enter the Device Type credentials.  The first will be:

DEVICE TYPE = SERVER

CREDENTIAL TYPE = WINDOWS

USERNAME = NETWISE\svcautomation (or some other appropriate service account)

PASSWORD = the appropriate password.

Change:

FREQUENCY = WEEKLY (from MONTHLY)

RECUR EVERY = 1 Week on SUNDAY at 12:00AM.

Click SAVE CHANGES.

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There are a few other device types, so do the same for ESX/ESXi and the IDRAC7 (RMU).

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You can now continue or close Dell OME/SupportAssist if you wish.

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Categories: Dell, OME, Uncategorized
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